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Summit County Ambulance Service Administrative Offices
Welcome
We at Summit County Ambulance Service (SCAS) feel that you and your family’s well being are our primary concern. We hope our staff was able to provide you and your family with high quality and compassionate medical care. The information provided below is intended to answer the most frequently asked questions about our services, policies, and billing procedures.
General Information
Our office hours are 8:00 AM to 5:00 PM, Mountain Time, Monday through Friday. We can be reached by phone at (970) 668-5777. You may call and leave a message on our answering machine after business hours and we will return your call as soon as possible.
Our mailing address is: PO Box 4910, Frisco, Colorado 80443
Our billing office E-mail address is: SCASbill@co.summit.co.us
Will my health insurance pay my complete bill?
Everyone has a responsibility to understand his or her health insurance. We will bill your insurance as a courtesy to you. Your insurance company may not cover all of your health care bills. Many insurance companies limit the amount they will pay for services by what is typically referred to as the UCR which stands for “Usual, Customary and Reasonable” (U&C) charges or fees. Insurance companies set their own U&C payment levels based on a variety of historical charge information and other considerations including their desire to hold down costs. If the insurance company does not pay the entire fee, you will receive a bill for the “balance due” from Summit County Ambulance.
Please refer to your policy manual or inquire with your employer or agent about your policy limitations and benefits.
Financial Information
Fees
Many factors go into developing our fees. Since SCAS is an Enterprise Fund of the Summit County Government, we do not receive tax funding and are required to recover our full cost of operations. Our fees are approved by the Summit County Board of County Commissioners and are comparable to ambulance services in our surrounding area.
Financial Responsibility
We wish to stress that financial responsibility for ambulance services rests with the patient or guardian. Regardless of your medical insurance coverage, our service relies on you for settling your account. If you pay a bill and your insurance company subsequently pays your claim, we will promptly refund any amount due. You are ultimately responsible for all fees relating to your care. If you need to make special arrangements for payment, please contact our business office.
Insurance Information
Medicare and/or Colorado Medicaid
We accept assignment for Medicare and Colorado Medicaid, and your claims will be filed for you. You are responsible for any deductibles and co-pays. Please let us know if your coverage is an alternate Medicare plan.
Private Insurance
We will file a claim with your private insurance carrier. We do not contract with any insurance providers, therefore you are responsible for any co-pays, deductibles, and disallowed usual and customary (U&C) amounts not covered by your carrier.
Blue Cross/Blue Shield (BC/BS)
Our service does not participate nor have a contract with Anthem Blue Cross Blue Shield. We are happy to file medical claims for you. Out of state BC/BS policies will be billed through Colorado, forwarded to your home plan, and paid directly to you. Once you have received payment from BC/BS, it is your responsibility to forward payment to our office. If BC/BS disallows a portion of your bill, the balance due is your responsibility.
Workers Compensation
We will file a claim with your employer’s workers’ compensation carrier. Please be advised that if your employer or workers’ compensation carrier denies your claim, we will file a claim with your private insurance or bill you directly.
Authorization to Release Medical Information
If you wish us to provide Protected Health Information (PHI) to your attorney or an unaffiliated insurance company, your signed authorization must be sent to our office.
HIPAA Compliance
We take great care in protecting your privacy and the confidentiality of your health records. Please see our Privacy Policy for more information.
Thank You
Our staff of Paramedics, EMTs, and administrators work as a team. We take great pride in our training, abilities, and dedication to provide quality care. We welcome your suggestions and comments. Additionally, feel free to call or e-mail us so that we may address any concerns.